Eligibility for Returns
You may return items under the following conditions:
The product must be in its original condition, unused, and in the original packaging.
Returns must be initiated within [14] days of receiving the product.
Proof of purchase (invoice or receipt) must be provided.
- Non-Returnable Items
The following items are not eligible for return:
Products that have been used, installed, or altered.
Customized or special-order items.
Products marked as “final sale” or “non-returnable.”
- How to Initiate a Return
Contact Us:
Email: [info@adaks-eg.com]
Phone: [0102050001]
Provide details of the product and reason for return.
Approval:
Our team will review your request and provide instructions for return if eligible.
Shipping the Item Back:
Pack the product securely to prevent damage during transit.
Ship it to the address provided by our team.
- Refund Process
Refunds will be processed after inspecting the returned product to ensure it meets our return criteria.
Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a defect or error on our part. - Damaged or Defective Products
If you receive a damaged or defective product:
Contact us immediately within [0102050001 days of receipt.
We will arrange for a replacement or refund, including return shipping costs.
Cancellation Policy
Orders can be canceled before shipment by contacting us. If the order has already been shipped, you may follow the returns process after receiving the item.
Exchanges
We offer exchanges for eligible items. Please follow the return process, and our team will guide you through the exchange procedure.